Willow & Rose Photography (“we,” “us,” or “our”) operates www.willowandrose.com.au and provides photography services to families and new parents on the Central Coast of NSW. We care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under the Australian Privacy Act 1988 and other applicable laws.

1. What We Collect
We collect information from you directly, automatically through your use of this website, and sometimes via third-party services. This may include:
Information You Provide:
+ Name, email address, phone number when you fill out enquiry forms or book a session.
+ Payment details (securely processed via Stripe, PayPal, or bank transfer).
+ Any personal notes or stories shared through questionnaires, emails, or DMs.
Information Collected Automatically:
+ Website usage data (like which pages you visit and how long you stay).
+ Browser type, IP address, and device info.
+ Cookies (for things like remembering your preferences and improving your experience).
Third-Party Data:
+ If you interact with us on Instagram, Pinterest, or other platforms, we may receive limited public information.
+ Email marketing tools (like Flodesk or Mailchimp) may collect your name and email if you opt into our newsletter.

2. How We Use Your Information
We use your information to:
+ Respond to enquiries and deliver your session.
+ Send booking confirmations, updates, sneak peeks, and gallery links.
+ Provide styling advice or personalised communication before and after your session.
+ Send occasional newsletters or special offers (only if you’ve opted in).
+ Improve our website and services through analytics.
+ Meet legal obligations (like tax reporting).

3. Sharing Your Info
We never sell your data — that’s just not our vibe. We only share your info in the following situations:
With service providers like Flodesk, Google Analytics, or Stripe who help us run this business. They’re under strict privacy agreements.
When legally required, like in response to a court order or to protect our rights.
If you post something publicly, like tagging us in a photo or leaving a testimonial, it may appear on our site or socials.

4. Cookies
We use cookies to help the website run smoothly and remember things like your preferences. You can disable cookies via your browser settings, but this might affect how things work on the site.

5. Data Security
We take care to keep your information safe — using secure hosting, password protection, and trusted third-party tools. That said, no system is completely hack-proof, so we can’t guarantee absolute security.

6. Your Rights
You have the right to:
+ Access your personal information.
+ Ask us to correct anything that’s not accurate.
+ Request deletion of your data (unless we’re legally required to keep it).
+ Opt out of marketing emails at any time.
+ Ask us to limit or stop using your data.
To make any of these requests, just email us at info@willowandrose.com.au. We’ll get back to you within 30 days.

7. How Long We Keep Your Info
We only keep your data for as long as we need it — usually while we’re working with you or as long as you’re subscribed to our emails. Some data (like invoices) may be kept for up to 7 years for tax purposes. Once it’s no longer needed, we delete it securely.

8. External Links
Sometimes we link to other websites or tools (like Instagram or payment platforms). We’re not responsible for their privacy practices, so it’s best to check their policies too.

9. Children’s Privacy
This site isn’t intended for children under 16. We don’t knowingly collect data from anyone that young. If we find out we have, we’ll delete it right away.

10. Updates to This Policy
We may tweak this Privacy Policy from time to time to reflect changes in law or the way we run our business. Any updates will be posted here, and your continued use of the site means you’re okay with the changes.

11. Contact Us
If you have any questions about how we handle your data, feel free to reach out.
Willow & Rose Photography
Toukley, NSW, Australia
info@willowandrose.com.au
 www.willowandrose.com.au